Carol's VPN

Support scope for the current production rollout

What support currently covers

• sign-in failures
• access code resets
• Android VPN permission problems
• connection and disconnect failures
• subscription and billing questions
• refund review requests
• account deletion and data requests
• service availability questions

What to include in a support request

• the email address used for the purchase or account
• a short description of what failed
• whether the issue is billing, sign-in, or VPN connectivity
• any checkout session id, subscription id, or screenshot that helps isolate the problem

Operational note

Carol's VPN is live, but still in controlled rollout. Production support mailboxes are in place, and billing and provisioning issues can now be traced through the live API and Stripe flow.

Account and data requests

Use the Account and Data Requests page for account deletion, data deletion, data export, and refund review requests. Support may ask you to verify control of the account or billing email before action is taken.